How long will the repair take?

While the majority of repairs tend to take between 20 - 40 minutes, if your device needs a little more lovin' it may take a little longer depending on on your device problem.  By mail repairs should take around 2-3 business days, depending on the post. Once we receive repairs, we will begin our regular in store repair process. once the repair has been completed we will place it back in an express post bag shipped back to you within the time allocated by the postal service.

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Do you use genuine parts? 

Only genuine parts are used wherever possible. unless requested otherwise

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Do you guarantee the repair? 

Absolutely. We perform all our work to the highest quality to ensure you get your iPhone, iPad, or Smart Device back in repaired as agreed prior to repair. Our warranty is for 12 months on all original quality parts we replaced. this is unfortunately void with any physical or water damage.

 

What should I do before the repair? 

We recommend you back-up your device before you send it in for repair. For details on how to do this visit Apple Support: http://support.apple.com/kb/ht1766 

 

 

What happens if my device is lost in the post? 

Contact Australia Post with your tracking number and they will be able to assist you. For more information visit: http://auspost.com.au 

 

 

What if my device is unrepairable or I decide not to repair it? 

Well send it back to you and you can do with it what you will. alternatively we also offer a free device recycling service.

 

How do I pay for my repair?

Check out our Payments page for details. 

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